BEIJING, Feb. 20, 2025 /PRNewswire/ — Waterdrop Inc. (“Waterdrop” or the “Company”) (NYSE: WDH), a leading technology platform specializing in insurance and healthcare services with a positive social impact, announced its strategic integration of DeepSeek, marking a significant step forward in its AI-driven insurance ecosystem. The collaboration is poised to accelerate the Company’s business growth, enabling innovative breakthroughs in the application of large-scale AI models across specialized insurance scenarios.
By transforming traditional insurance agents into expert consultants, Waterdrop aims to enhance service precision and efficiency. The integration is also expected to lead to the development of intelligent solutions across sales support, quality assurance, risk management, and product innovation, driving a transformative leap in the efficiency of the entire insurance service chain.
“Since its establishment, Waterdrop has been dedicated to leveraging internet technology to promote inclusive insurance and drive the sustainable development of the industry through innovative, productivity-enhancing solutions. The Company is focused on improving the efficiency of the entire insurance service chain,” Shen Peng, founder and CEO of Waterdrop, emphasized the unprecedented opportunities presented by AI industrialization.
“As part of its technology-driven strategy, Waterdrop is actively exploring the deep integration of large-scale AI models into insurance service scenarios, accelerating innovation in product offerings, and continuously refining its solutions to meet the diverse needs of users,” Shen added. “By doing so, Waterdrop aims to empower individuals with access to better healthcare services at more affordable costs, further underscoring its mission to make quality insurance accessible to all.”
Utilizing advanced AI models, Waterdrop’s AI Insurance Expert now supports multi-modal interactions, including voice and text. The system excels in managing complex dialogues and assisting with sales strategies, autonomously handling voice communications and consultations for insurance products, including accident and medical coverage. The AI Insurance Expert, which engages users for up to 50 minutes per session, outperforms entry-level human agents in efficiency, setting a new benchmark for customer service in the insurance industry.
Waterdrop has introduced its Large-scale AI Model Insurance Quality Inspection Solution (“the Solution”) to further regulate and raise insurance service standards. Leveraging contextual semantic understanding and long-text reasoning capabilities, this solution can deeply analyze complex conversations, user intent, and emotional tone while identifying more subtle and intricate quality inspection criteria. The Solution ensures 100% coverage across all channels, including voice interactions and enterprise WeChat chat records, while significantly reducing operational costs. Compared to traditional manual inspections, the AI-driven inspections can lower costs by over 50% compared to traditional manual inspections (excluding initial development costs).
In parallel, Waterdrop is leveraging AI technology and big data analytics to craft personalized insurance solutions designed for specific demographic segments, including the elderly, expectant mothers, and individuals with chronic health conditions. This forward-thinking strategy addresses disparities in healthcare access, empowering historically underserved groups to obtain essential health insurance.
In 2024, Waterdrop introduced 174 tailored insurance products, accounting for more than 92% of its offerings. This transition from generic, one-size-fits-all models to highly targeted and precise product alignment highlights Waterdrop’s dedication to reshaping the insurance industry through innovative, technology-driven approaches.
For more information, please visit: https://www.waterdrop-inc.com/.
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SOURCE Waterdrop Inc.
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